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We ended up closing the complaint as ‘unresolved’ because the casino failed to reply. The player claimed the casino miscalculated winnings and refused to credit $4656. Even though partial winnings of $2580 were refunded, the player insisted the remaining balance państwa still owed. Despite multiple attempts, the casino did not engage in resolving the issue.
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Despite having all documents approved and being told owo wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due to constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player.
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